Love It or Leave It Guarantee
You’re about to buy a chair online that you’ve never sat on. You’re worried.
Try Anything for 60 Days
Free Returns and Shipping
Take up to 60 days to settle in and make sure you are happy with your chair. Note that there is a one-time limit of 3 items and you have to return it in like new condition (so please, no wine or milkshake colored seats).
We'll Cover the Entire Chair
Full 2-3 Year Warranty
If anything goes wrong under normal usage, we have you 100% covered and taken care of. Well, as long as it's not from neglect or carelessness (like dirt/dye transfer from clothing).
No Broken Parts Allowed
Lifetime Warranty on Parts
Although we can’t cover the upholstery forever (because our materials are cloth and leather, not teflon) — we will cover the construction and mechanical parts, happily sending you new pieces if a problem arises.
Every year, we ship to tens of thousands of companies and individuals across America.
We love our customers and 499 out of 500 customers rate us as a five-star seller in Amazon.
Extra Details from the Lawyers
Updated 5 Mar 2019
- Free returns are only offered for customers living in the lower 48 US states and for items purchased directly through lauradavidsondirect.com.
- The 60-day return policy covers up to three items and is limited to one lifetime redemption per business or household (not per order).
- The "forever warranty" covers all mechanical parts and structural functionality.
- No policy covers damaged or ruined upholstery, leather, fabric, etc.
- If ordering multiple items, and you need to return all items, we'll cover the return cost of your first three items, and provide discounted return labels for any additional items. The return label cost will be a flat $50 per additional item, deducted from your refund.
- If purchasing an item that is sold as a set of 2, that set of 2 is considered a single item.
- Return labels will be issued via e-mail directly through Laura Davidson Direct.
- Returns should be dropped off at a FedEx authorized drop off location. You may request us to schedule a FedEx pickup for an additional $15.00 fee. Packages marked "refused" or "return to sender" are still charged applicable return shipping rates.
- Returns must be received in our warehouse no later than 60 days from the date your order is placed.
- Returns must arrive in new condition to receive a refund - no scratches, scuffs, dirt, etc. Returned items must be properly packaged with the original box and packing materials to avoid damage, as originally received.
- Returns that are damaged as a result of improper re-packaging will not be refunded or returned to the customer.
- File cabinets, custom orders, and limited edition products are not eligible to be returned.
- Free returns are granted at the sole discretion of Laura Davidson Direct.
- Any applicable refunds will be refunded to the original payment method on file. (Credit Card, PayPal, Apple Pay, etc.)
- In the unlikely event that you receive a product that is incorrect, missing parts, or damaged — we'll send you a replacement at no additional cost. Simply e-mail us, and we'll quickly resolve any problems. Replacements generally leave the warehouse within 1 business day of being requested.